Lille Grand Palais
Image nuage Zénith de lille

OUR COMMITMENTS: THE FOUNDATIONS OF THE LILLE GRAND PALAIS SPIRIT

our commitments are supported by active management, constructive and participative dialogue, and transparent communication. Every action we take is a step towards making a significant and lasting contribution to our region.

A doubly certified management system:

ISO 20121 : 2012 standard

Deployment of a management system that hosts and organizes events so that they contribute to the three dimensions of sustainable development.

CSR commitments

Contributing to the region's dynamism

We are committed to reinventing the events industry through ethical behaviour, transparency and accountability.

Reducing our environmental impact

Our aim is to support a dynamic transition approach as part of a continuous improvement process.

Acting as a responsible employer

Our company has put in place a committed and responsible corporate governance system that takes into account the expectations of our stakeholders while respecting regulations, human rights and international standards.

Norme ISO 9001 : 2015

A comprehensive quality approach to satisfy our stakeholders and advance through a commitment to performance excellence.

Quality commitments

CUSTOMER EXPERIENCE

We master every stage of the customer journey to deliver a bespoke experience.

QUALITY OF OFFER

We measure customer satisfaction in order to adapt our commercial offers, prioritise our investments and adapt our annual action plans.

TALENT & KNOW-HOW

We measure customer satisfaction in order to adapt our commercial offers, prioritise our investments and adapt our annual action plans.

QUALITY MANAGEMENT

A responsible management system is in place: broken down into operational objectives and based on effective processes and tools

Sustainable Innovative Destination (DID) Label

As part of the Sustainable Innovative Destination (Created by the France Congrès et events network) approach led by Lille Métropole, our company is involved in the steering committee to respond to the 8 challenges distinguishing tourist destinations acting in favor of tourism more sustainable.
 
The European Metropolis of Lille has been certified since January 2024.

The challenges of the DID label

ISSUE 1

Deploy open and transparent governance

ISSUE 2

Strengthening sustainable mobility to join the carbon neutrality trajectory by 2050

ISSUE 3

Promote responsible consumption and fight against waste

ISSUE 4

Making tourism a driver of inclusion

ISSUE 5

Promote the economy and protect the heritage of the destination

ISSUE 6

Mobilize resources to promote sustainable innovation in the tourism sector

ISSUE 7

Involve tourists, professionals and event organizers in a sustainable dynamic

ISSUE 8

Pay specific attention to public safety

Blog news

Join us behind the scenes as we present our creations, shows and events.

Le 28 June 2024

Nos certifications maintenues avec succès !

Le 6 June 2024

« Molière, l’opéra urbain », la comédie musicale qui décoiffe, ce soir au Zénith de Lille !